You're riding through Google's Gbike benefit in Seattle.
Who looks after you
Dandelion Bikes, your local bike shop, manages your subscription. They're your first call for everything — billing, swaps, service, returns, and any day-to-day question about your bike.
Friiway is the platform underneath. We helped you find the bike, and we're here if Dandelion needs to escalate something.
You can still use account.friiway.com to view your subscription, check billing history, update payment details, or submit a return request.
Everything else
Your monthly fee, what's covered, and your security deposit — see How Billing Works
What maintenance covers — see What's Covered Under Maintenance
Booking service — see How to Schedule Service
Returning your bike — see Returning Your Bike
Roadside assistance — see 24/7 Roadside Assistance
Eligibility, enrollment, and leaving Google
These are handled by the Gbike program rather than Friiway or Dandelion. Speak to your Gbike team about eligibility, adding a bike, or what happens if you move on from Google.