Need to change something about your subscription? Some of it you can do yourself in the portal; the rest we'll handle for you.
What you can do yourself
At account.friiway.com, any time:
Update your contact details
Change your payment method
Submit a return request
Swapping to a different bike
You can switch to a different model. Your billing adjusts automatically if the new bike has a different rate, and your security deposit carries over.
Full details are in Swapping Your Bike.
Ending your subscription
See Returning Your Bike, or Buying Your Subscription Bike if you'd rather keep it.
Who to ask
If your local shop manages your subscription Your shop handles subscription changes. Swaps, cancellations, and buyouts. They'll bring Friiway in if something needs escalating.
If Friiway manages your subscription Friiway handles your subscription changes. Just ask, and we'll coordinate anything hands-on with your local partner shop.
Not sure which applies to you? See Friiway and Your Local Shop — Who Does What.