You can manage your subscription account through the customer portal. It's your go-to for things like:
Updating your payment method
Requesting a return
Checking your dealer's store hours
Viewing your billing history and receipts
Managing your account details
Your dealer is here to help
Your local dealer is always available to help you get started or answer questions about your subscription, bike service, swaps, accessories, and more. If you're not sure where to begin, reach out to your dealer and they'll point you in the right direction.
If you are located in the San Francisco Bay Area. Reach out to Friiway directly at [email protected] or on Friiway.com for assistance regarding your subscription, bike swaps, accessories.
When Friiway gets involved
Don't hesitate to reach out on friiway.com or through your customer portal if you need help. We can assist with general questions and we'll do our best to route you to the right place and get things resolved. If something comes up that your dealer can't handle — an unusual billing issue, a question about your protection coverage, or something that needs coordination beyond your local shop — they'll typically escalate it to us directly.
You can always reach Friiway at [email protected] or through the chat on friiway.com.
Log in to your customer portal to manage your subscription, or reach out to your dealer for hands-on help.